A core definition of total quality management tqm describes a management. Total quality management tqm consists of organizationwide efforts to install and make permanent climate where employees continuously improve their. Tqm, efqm model excellence, organizational culture, total quality culture, tqm implementation, competitive advantage. Recent trends in productionoperations management 1. Shridhara bhat chapter 1 introduction to production and operations management. Feigenbaum aboutasqhonorarymembersfeigenbaum, kaoru. Gap analysis taguchi methods references shailendra nigam. Total quality management tqm at the urban interface is one means to delivering improved value of tax payers money, but effective urban public transport is one step along the road to a better. Total quality management aims to hold all parties involved in the production process as accountable for the overall quality of the final product or. Himalaya publishing house, 2010 total quality management 758 pages. Total quality management is a total system approach and it is an integral part of the strategic decision making of the top management. Quality management ensures that an organization, product or service is consistent. Reviewing the literature on total quality management and.